I had a flood in my basement. How do I request an abatement of sewer charges for water that didn't go into the sanitary sewer system?

All abatements must be approved by the Water and Sewer Commission.  The first step in the process to seek an abatement is to submit to the superintendent a letter explaining, in detail, the request for an abatement.  The letter should be submitted within seven (7) days after the date of the bill and should include any evidence that you want to be considered.